Trouble shooting...

What if I'm having problems with a new version?

Your web browser may be too old.  This is a list of supported web browsers.

• Microsoft Edge 
• Chrome
• Safari
• Firefox

With the exception of Microsoft web browsers, all other web browsers can be upgraded at any time for free so if DAEG is not working, try googling and installing the latest version of your preferred web browser (or ask your IT people to do it).  Unfortunately Internet Explorer is not easily upgraded.

Why we don't support Internet Explorer.

Internet Explorer 11 was released in 2013.  It is an old web browser.  DAEG works fine on Microsoft Edge (which is Internet Explorer rebranded) however you cannot upgrade to Edge like you can Chrome, Safari or Firefox which is why old versions of Internet Explorer persist. 

What if data doesn't seem to be updating?

Sometimes there is a gurgle in the network or a cache hiccup ... hold down the "ctrl" key and click the "refresh" on the web browser.  This will clear most issues.

Very occasionally there is an issue at our end and we have a bunch of diagnostics that will restart systems and tell us if any part of the system is not behaving normally.  

What if generation groups change?

Generation groups change from time to time depending on constraint formulations and invoked constraint sets (due to transmission outages) as well as new constraints being added and old constraints being removed.  Our algorithms will decompose any set of constraints to the finest resolution possible however as the constraint sets change, in QLD and VIC in particular, it is likely that the generation groups will also change.  

What are the help options?

There are several ways to get help or learn about DAEG.

This wiki is the written documentation.

There is a video overview: 

You can restart the "walk-through" in DAEG by clicking the help icon and selecting "take a tour":

And you can contact us via email, support@pdview.com.au  or within DAEG using the instant messenger icon at the bottom right of the screen: