How we manage accounts 

A subscription to our services allows anyone with a company email address to create their own account.  We recommend users do not share accounts since an account's user settings and preferences are preserved.  For example if you have hidden a large number of groups and you have "all intervals" view with "runtime deltas" enabled then this will be preserved across sessions and between devices.   

We use Auth0, a global authentication service, to provide secure login protocols.  We hope that the process of creating your own account, logging in, and recovering from a forgotten password will be familiar to you.   Auth0 limits the length of time you can access the system without entering your user credentials to a minimum of 10 days (although this depends on frequency of access).  However to minimise manual entry you can ask your web browser to remember user credentials or use a password vault such as LastPass.

The difference between a subscription and an account

A subscription is company wide.  A company's ability to access any of our services can only be disabled by us manually.

An account is specific to each user and must be re-verified via email every 11 months. 

What if an employee leaves the company?

To prevent an ex-employee from accessing our applications simply send us a request via email to blacklist the account (the account name being their old email address).  Denial of service will take effect within two hours.